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Feature
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Benefit
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- Powerful proactive investigation and profiling system
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- Enables benefits, verifications and fraud teams to rapidly interrogate claim data, matching customers against customer profiles such as ‘6m reviews’ and ‘high risk’
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- Advanced file handling allows matching of generic formats with each other or with standard benefits data. Results can be mined further to give more specific targeted outputs.
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- Compatible with all housing benefits data
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- The system can interface with housing benefits data. No extra development or integration work is required, saving time and money
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- InSearch Benefits includes powerful mapping capabilities, allowing you to visualise trends, plan customer visits and create territories and route plans
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- Built-in reports, searches and profiles
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- The system is ready to use as soon as it is installed. The built-in profiles have been designed with benefits and fraud officers and have been tested and proven to identify specific customer groups to assist in analysis and investigations
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- Extremely fast search engine
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- The system can profile even the largest housing benefit database very quickly, saving time and money. Time saved can be used for more proactive purposes
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- InSearch gives you the capability to conduct interventions in accordance with performance targets. Combined with INTEC’s InForm Benefits software, a complete mobile working solution is available
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- Target known risks and high priority customer groups
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- InSearch enables the benefits teams to manage customers ensuring maximum return and efficiency
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- Data can be exported to a number of powerful formats
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- InSearch can maintain a snapshot of the live housing benefits data an even export to other standard file formats. This enables visiting officers to take a copy of the database on their laptop during a customer visit. This is ideal for such functions as verification checks
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- InSearch allows risk planning to be carried out with the use of built-in wizards that allow current versus historic claims to be analysed and risk categories to be ascertained and prioritised
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- Exports to Microsoft applications
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- Links to Microsoft Excel ensure data can be extracted from the database for further analysis where as the mail merge facility built into Microsoft Word give you the ability to contact large numbers of customers in one exercise. Mass mail-merging can be initiated at the touch of a button
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