InSearch Intelligence - Corporate Data Mining

InSearch Intelligence is the latest enhancement of the InSearch brand. It combines the proven functionality of the existing system with a corporate data mining solution aimed at meeting the demand for proactive searches.

Power & Performance InSearch Intelligence gives you the tools you need to cover a variety of tasks within your benefits team. ▪ Data mapping and mobile working ▪ New claims and verifications ▪ Risk group analysis ▪ Take-up and data cleansing ▪ Proactive fraud drives InSearch Intelligence meets the needs of managers, front-line and back-office staff in a single integrated solution.

Housing Benefit Systems
InSearch Intelligence includes an interface to all housing benefits databases, making setup and use straightforward.

Profiling Tools
InSearch Intelligence contains powerful search profiles that enable customer groups to be identified quickly and effectively.

▪ Rent allowance not paid to landlord
▪ High rents (by value)
▪ Claimants in receipt of JSA
▪ Working age six month review
▪ Pensioners six month review
▪ Incorrect claim information
▪ Risk group sorting
▪ Post code filtering and selection
▪ Pension tax credits

Data Mining
InSearch Intelligence has advanced file handling functionality that allows the import of text based files from any source within your organisation. This new ‘profile’ is then stored to allow future data extracts to be imported.

Data mining searches can be carried out across multiple departments to identify potential matches across your whole service. For example, those claiming benefits as a single person whilst declaring a partner on the council tax database, can be matched.

Interrogation
The powerful customer query builder enables the creation of bespoke searches, matching housing benefit claims, and identification of customers that fit a specified criteria. This enables production of more targeted results.

Search Building
InSearch Intelligence gives you the tools you need to carry out advanced proactive searches across numerous data sources. These could include:

▪ Specified field searches
(for example, find the same NiNo in numerous databases)
▪ Generic text searches
(for example, find all records that contain the word ‘smith’)

Data Mapping
Powerful mapping capabilities allow for visualisation of trends, planning of customer visits and territory creation. All this information is filtered and displayed automatically to reduce time and improve efficiency.

Verification
InSearch Intelligence gives you the capability to conduct claim verifications in accordance with performance targets. Data profiles and plans can be generated, exported and used in conjunction with any other systems. Automated document generation from claims ensure huge savings on verifications.

Risk Planning
Improved integration between INTEC’s InCase, InForm and InControl systems means that you can now plan your Risk Assessment by analysing trends between your fraud and benefits data. By extracting fraud information from InCase, reviews of previous statistics can be carried out.

Referrals
InSearch Intelligence can automatically refer chosen claims to InControl Risks for risk assessment. ‘Accepted’ cases can then be passed directly to InCase to ensure fluent fraud investigations to be created, quickly and effectively.

Smooth Processing
Integration with INTEC’s inform mobile working solution allows for benefit claims to be reviewed effectively.

"InSearch is used to manage the workload on all three teams, from opening new cases on mass or single referrals to carrying out proactive fraud drives within my LA. Successful searches I have used are ‘High Rent’ claimants and ‘New claims single parents’ With the new features introduced to this software InSearch will become invaluable in meeting the new PM10 measures outlined by the DWP. In short INTEC’s software provides you with an answer to today’s working requirements"

Andrew Unsworth - Senior Investigating Officer (Middlesbrough Council)