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Feature
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Benefit
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- Detailed case management system with unlimited notes, links and diary events
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- Allows all information relating to a fraud case to be stored at a central place, enabling information to be retrieved quickly and easily. Reduces the possibility of information being lost.
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- Case-level diary indicating complete, outstanding and overdue tasks with automatic follow-on events
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- Important tasks are completed when they should be. Built-in workflow tools ensure that basic rules and procedures are followed in sequence. Reduces the likelihood of administrative/procedural errors.
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- Automatic document production and emailing
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- Case information is merged automatically into documents, reducing risk of errors and ensuring integrity of documentary evidence
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- User-definable fields and drop-down values
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- The system can be expanded and configured to suit the needs of the organisation. New field values can be created and existing fields can be customised according to individual requirements
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- Advanced security features, such as auditing and date and time stamped notes
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- The system ensures that the security and integrity of investigation information is maintained at all times
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- Intelligence database allows any number of links between addresses, cases, organisations, landlords and associates
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- Rich intelligence can be discovered and recorded in the database, allowing officers to visualise patterns of behaviour, links between people, cases and other entities. Enables pro-active investigations to be carried out
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- Fully customisable report writer enables reports to be created, designed, copied and manipulated
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- A wealth of management information can be created and analysed quickly and easily. Information can be exported to other formats (e.g. spreadsheet) for detailed assessment
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- WIB, legal action, prosecutions, cautions and sanctions recorded and are available for electronic output
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- Full case detail, including prosecutions, legal actions and sanctions information can be stored in the case database
to enable fraud teams to review each case holistically
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- Alert system for overdue diary events
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- Overdue diary events are automatically brought to the attention of the manager to ensure that quality of service is maintained
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- Interview and tape management
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- Ensures that all evidence relating to a case is managed properly and conforms to standards
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- Compliant with Data Protection Act
and other relevant legislation
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- The system complies with the DPA and FOI acts, ensuring that information is captured, recorded and presented in the correct manner
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