Benefit Claim Forms - “Who’s doing what?”

Since the introduction of the Key Lines Of Enquiry (KLOE) local authorities have been evaluating their services to ensure that they are as ‘socially inclusive’ as possible. This, combined with the ‘right time, right benefit’ campaign, has meant that councils are looked closely at how customers can gain access to benefits.

A key development in this area has been online claim forms. With this in mind INTEC have been carrying out some research into the use of these systems.

This research has highlighted some very interesting trends...

• 60% of local authorities studied do not give customers the ability to complete a claim form on line
• Cost has been the main factor in why local authorities have chosen not to adopt this approach
• Prolonged implementation and complicated set up have hindered the whole process
• Many local authorities would like to implement this type of system but, in the current financial climate, simply cannot justify spending tens of thousands on these systems

For further information on how you can resolve all these problems simply click here. INTEC are now able to offer some advice and viable alternatives to the problems illustrated around online claims forms.